Returns & Refunds

Last updated: 11 July 2026 · Replica Sabers, Caistor, Lincolnshire

1. Your Statutory Right to Cancel (14 Days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason, without giving a reason.

• The 14-day period runs from the day you (or someone you nominate) take physical possession of the goods.
• To cancel, email jedimaster@replicasabers.co.uk with your order number. You may use the model cancellation form, but you do not have to.
• Once you tell us you are cancelling, you have a further 14 days to return the goods to us.
• We will refund you within 14 days of receiving the goods back, using your original payment method.
• You are responsible for the cost of return postage, and for the goods until they reach us. We recommend a tracked service.

Deductions we may make

The Regulations allow us to reduce your refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and function — in other words, handling beyond what you would reasonably do in a shop. Igniting a saber to check it works is fine. Duelling with it, or damaging the hilt or blade, is not.

2. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If yours are not, you have the following remedies:

If your item arrives damaged or is not what you ordered, contact us as soon as you can with clear photographs and a short description. The sooner you tell us, the faster we can put it right — but your 30-day right to reject is not affected by how quickly you report it.

3. Our 60-Day Goodwill Returns Window

Beyond your statutory rights, we voluntarily accept returns for 60 days from delivery on items that are unused and in their original, unopened packaging.

• Contact us first so we can issue a returns reference and the correct return address. Items sent back without one may not be accepted.
• You pay return postage and are responsible for the item until it reaches us.
• Where the item was assembled to order and production had begun, the 20% production fee applies.
• Refunds are issued to your original payment method, normally within 3–5 business days of us receiving and inspecting the return.

This goodwill window is in addition to, and does not replace, your legal rights above.

4. What We Cannot Accept

• Genuinely bespoke commissions — items custom engraved with your text, one-off builds made to your own specification, or hilts machined to a design you supplied. These are made to your specification and are exempt from the 14-day cancellation right.
• Gift cards.
• Items damaged through misuse, accident, unauthorised modification, or normal wear.

Selecting from the options we offer on a product page — blade type, blade length, sound board — is not a bespoke commission. Those orders carry full cancellation rights.

5. Delivery to a Safe Place or Locker

If you instruct the courier to leave your parcel in a safe place, with a neighbour, or at a locker, that is done at your own risk. Once the courier confirms delivery to the location you specified, responsibility passes to you.

We will always help you raise a claim with the courier, and if a parcel is formally confirmed as lost we will arrange a replacement. Investigations can take 2–3 weeks.

If tracking shows “delivered” but nothing has arrived, tell us within 48 hours so we can open a courier investigation while the evidence is still available.

6. Packaging

Outer packaging occasionally arrives scuffed or dented in transit. This does not affect the item inside. If you would like replacement packaging for display or gifting, just ask and we will send some.

7. Cancelling Before Dispatch

You may cancel free of charge at any point before we begin building your order. Once production has started, the 20% production fee described in section 1 applies. Your 14-day statutory cancellation right, and the deduction rules that go with it, continue to apply once the goods are delivered.

8. Chargebacks

If something is wrong with your order, please contact us first. We are a small UK workshop and we will almost always resolve it faster than a bank can.

Raising a chargeback without contacting us may delay resolution and can cause your order to be paused while the dispute is reviewed. In the event of a chargeback we will provide the issuing bank with the relevant documentation: order confirmation, agreed terms, our correspondence with you, and proof of dispatch and delivery.

Where there is clear evidence of misuse of the chargeback process — for example disputing a valid, delivered transaction without first raising the issue with us — we reserve the right to decline future orders and to share transaction details with payment processors and fraud prevention services, in line with applicable data protection law.

9. How to Start a Return

Email jedimaster@replicasabers.co.uk or message us on WhatsApp at 07405 724216 with:

• Your order number
• What you would like to do (cancel, return, report a fault)
• Photographs, if the item is damaged or faulty

We will reply within 48 hours, Monday to Friday.