Shipping Insurance

Priority Shipping Protection

Almost every parcel arrives exactly as it should. But when something does go wrong in transit, the frustrating part usually isn’t whether you’ll be looked after — it’s how long you’ll be waiting to find out.

What This Actually Adds

You are already protected if your parcel is lost or damaged in transit. That’s your legal right, and we’d honour it whether you buy this or not. What Priority Shipping Protection changes is how quickly we act.

Normally, when a parcel goes missing, we’re entitled to wait for the carrier’s investigation to conclude before sending a replacement. That process routinely takes 10 to 20 working days. It’s nobody’s favourite fortnight.

With Priority Shipping Protection, we don’t wait. Your replacement is prepared, tested and dispatched within 4–6 days, and we pursue the carrier claim ourselves afterwards.

What’s Included

• ✓Replacement within 4–6 days — we don’t wait for the carrier investigation to finish before sending your saber out.
• ✓Priority build queue — your replacement is checked and tested ahead of standard orders.
• ✓No paperwork on your side — one message from you, and we handle the carrier claim, the evidence and the chasing.
• ✓A named person, not a queue — you deal with us directly from the first message to the replacement landing.

Price

How It Works

1. Tell us — message us with your order number as soon as you know there’s a problem.
2. We dispatch — a replacement is prepared and sent within 4–6 days, without waiting on the carrier.
3. We chase — the carrier claim is ours to deal with, not yours.

What’s Not Covered

Parcels lost after delivery. Once a parcel has been delivered or left somewhere you nominated, it’s outside this service. The same applies to orders sent to an address entered incorrectly at checkout — please double-check yours before ordering. Claims must be raised within 30 days of the expected delivery date.

Is It Worth £12?

Only if waiting matters to you. If everything arrives normally — which it almost always does — you’ll never think about it again. It’s worth it if the prospect of a two-to-three week wait for a replacement bothers you more than £12. If it doesn’t, skip it: you’re still covered for loss and damage in transit either way, and we’d rather say so than sell you something you don’t need.

Priority Shipping Protection is a service commitment provided directly by Replica Sabers. It is not an insurance product. Your statutory rights under the Consumer Rights Act 2015 apply in full regardless of whether you purchase it, including our responsibility for goods lost or damaged before delivery. This service adds a guaranteed replacement timescale and priority handling; it does not replace, limit or affect those rights.