Cancellation Policy
Cancel free within 48 hours. Your full statutory rights beyond that, and exactly when a fee applies.
The short version. Cancel within 48 hours of ordering and you pay nothing — we haven't started work yet. Beyond that, you keep your full statutory right to cancel for a complete refund up to 14 days after delivery. A 15% fee applies only in our voluntary goodwill window, which sits beyond what the law requires.
Nothing in this policy removes or limits your legal rights under UK consumer law.
1. Cancellation Timeline
Here is exactly where you stand at each stage:
- 0–48 hours after ordering Cancel for any reason, no fee, no questions. We refund in full. This is our own commitment, not a legal requirement — we simply haven't allocated components or begun preparing your saber yet.
- 48 hours to dispatch You can still cancel and receive a full refund. Your statutory rights apply from the moment you order, and we don't charge a fee at this stage.
- Up to 14 days after delivery Your statutory cancellation right under the Consumer Contracts Regulations 2013. Return the item and receive a full refund, subject only to deductions for handling beyond what's reasonable.
- 15 to 60 days after delivery Our voluntary goodwill window. Returns accepted on unused items in original packaging, with a 15% restocking fee deducted.
- Beyond 60 days Outside our returns window. Faulty items remain covered by your 12-month warranty.
2. Cancelling Within 48 Hours
Email or message us within 48 hours of placing your order and we'll cancel it at no cost. Your refund goes back to the original payment method, normally within 3–5 business days.
This is deliberately generous. Most cancellations happen in the first day or two — a change of mind, a duplicate order, the wrong blade length — and there's no reason to make that difficult when we haven't started work.
3. Cancelling After 48 Hours
You still have the right to cancel, and you still get a full refund. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel from the moment you order until 14 days after your item is delivered.
- To cancel, email jedimaster@replicasabers.co.uk with your order number. You may use the model cancellation form, but you don't have to.
- If your order has already been dispatched, you have a further 14 days from telling us to return the goods.
- We refund within 14 days of receiving the item back.
- You pay return postage and are responsible for the item until it reaches us. We recommend a tracked service.
Deductions for handling
The Regulations allow us to reduce a refund where the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and function — in other words, beyond what you'd reasonably do in a shop. Igniting a saber to check it works is fine. Duelling with it, or damaging the hilt or blade, is not.
4. When the 15% Fee Applies
Only after your statutory rights have run out. The 15% restocking fee applies to returns made in our voluntary 60-day goodwill window — that is, between day 15 and day 60 after delivery. It never applies within the statutory 14-day cancellation period.
The fee reflects genuine costs on a made-to-order item: component allocation, testing time, and returning stock to sellable condition.
| When you cancel | What you pay |
|---|---|
| Within 48 hours of ordering | Nothing. Full refund. |
| 48 hours to 14 days after delivery | Nothing. Full refund — your statutory right. You cover return postage. |
| 15 to 60 days after delivery | 15% restocking fee. Our goodwill window, on unused items in original packaging. |
| Faulty item, any time in 12 months | Nothing. Repair, replacement or refund under the Consumer Rights Act 2015. |
5. Bespoke and Personalised Orders
Genuinely bespoke items are exempt from the statutory cancellation right under Regulation 28 of the Consumer Contracts Regulations. This covers:
- Items custom engraved with your own text
- One-off builds made to a specification you supplied
- Hilts machined to your own design
To be clear about what this doesn't cover. Choosing from the options we offer on a product page — blade type, blade length, sound board, display stand — is not a bespoke commission. Those orders carry full cancellation rights, and no fee applies within the statutory period.
6. If We Need to Cancel
Occasionally we may need to cancel an order ourselves — a component becomes unavailable, a supplier discontinues a hilt, or a saber fails our 14-point check and we've no replacement stock. If that happens we'll tell you straight away and refund you in full, including any delivery charge you paid.
We'd rather cancel and explain than send out something that isn't right.
7. How to Cancel
Email jedimaster@replicasabers.co.uk or message us on WhatsApp at 07405 724216 with:
- Your order number
- That you'd like to cancel
- Whether the item has been delivered yet
We reply within 48 hours, Monday to Friday. If you're cancelling within the first 48 hours, send it as soon as you can and we'll stop the order before anything is allocated.
8. Common Questions
Can I cancel after 48 hours?
Yes, and you'll still receive a full refund. The 48-hour mark isn't a deadline for cancelling — it's simply the point up to which we guarantee nothing has started. Your statutory right to cancel runs until 14 days after delivery.
When exactly does the 15% fee apply?
Only to returns made between day 15 and day 60 after delivery, in our voluntary goodwill window. It never applies during the statutory 14-day cancellation period, and never to faulty goods.
Is choosing a blade colour or board a custom order?
No. Selecting from options we already offer isn't personalisation in the legal sense, so those orders keep full cancellation rights. Only genuinely bespoke work — your own engraving or your own design — is exempt.
How long does a refund take?
Normally 3–5 business days from us processing it, though your bank may take a little longer to show it. Where goods are being returned, we refund within 14 days of receiving them back.
What if my item is faulty?
No fee, ever. Under the Consumer Rights Act 2015 you have 30 days to reject a faulty item for a full refund, and 12 months of warranty cover beyond that. See our returns policy for the detail.
Your statutory rights. Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you'd like independent advice, contact Citizens Advice.
Need to Cancel?
Message the workshop directly. No call centre, no ticket queue — just us.
Contact Us