Shipping & Warranty
Build times, delivery windows, zero import fees, and the 12-month UK warranty behind every saber we ship.
Build time is 5–11 days. UK delivery is free and tracked, arriving 2–5 business days after dispatch. International delivery takes 7–14 business days. We cover VAT and import duties for the UK and most major regions — the price you see at checkout is the price you pay.
Build & Delivery Timeline
Every hilt is hand-assembled and built to order in our Lincolnshire workshop. Nothing sits pre-boxed on a shelf, which is why there is a build window before dispatch.
| Stage | Timeframe |
|---|---|
| Workshop build time | 5–11 days (may extend during peak periods — we will always tell you if so) |
| UK delivery | 2–5 business days, tracked. Free. |
| International delivery | 7–14 business days, tracked |
| Accessory-only orders | Dispatched faster; a £4.50 shipping fee applies to standalone accessory orders |
Need it by a specific date? Contact us before you order and we will confirm whether we can hit your deadline. We would rather tell you honestly up front than miss a birthday.
Zero Hidden Fees
We believe the price on the page should be the price you pay. For the UK and most major regions, we cover all VAT, import and customs duties.
- Total transparency: the checkout total is final. No customs invoice will land on your doormat.
- Exceptions: due to local regulations, additional charges may apply in some countries — including Germany, Poland and Turkey. If you are ordering from one of these, please check your local import rules first.
12-Month UK Warranty
Every lightsaber and sword carries a 12-month warranty against manufacturing and electronic faults, as standard.
- Handled in-house. Repairs and servicing are carried out at our Caistor workshop — not shipped to an overseas factory.
- Whatever the board. Xenopixel, RGB V2 or Proffie, our technicians know the electronics inside out.
- Real people. You email us, and one of us replies.
The warranty covers faults, not accidents. Damage from misuse, unauthorised modification, drops or normal wear is not covered — though we will usually still offer a paid repair.
Your warranty sits on top of your statutory rights, which are set out in full in our returns and refunds policy.
Delivery Protection & Risk
Safe places and lockers
If you ask the courier to leave your parcel in a safe place, with a neighbour, or in a locker, that is at your own risk. Once the courier confirms delivery to the location you specified, responsibility passes to you. We will always help you raise a claim, but we cannot refund a parcel that was delivered as you instructed.
Address accuracy
Please double-check your delivery address at checkout. Redelivery fees apply to parcels returned to us as undeliverable.
If tracking says delivered but nothing arrived
Tell us within 48 hours. That lets us open a courier investigation while the evidence is still available. Investigations typically take 3–5 days; if a parcel is formally confirmed lost, we will arrange a replacement.
Tracking Your Order
You will receive a tracking number by email as soon as your saber leaves the workshop. If it has been longer than 11 days and you have not heard from us, get in touch — something has gone wrong and we want to know.
Questions About Your Order?
WhatsApp, email, or the contact form — whichever suits you.
Contact the Workshop