Shipping & Delivery Policy
Delivery times depend on your location and the shipping method chosen during checkout. All Lightsabers are build to order. For UK orders, Build time usually takes around 1-2 Weeks, with standard delivery typically taking 2-5 business days. International orders may take 7-14 business days, depending on customs processing. During busy periods, we take up to 3 weeks to complete your Lightsaber build. If your order is time-sensitive. You must contact us before ordering to ensure your order is with you in time.
*Please note that accessories purchased on their own will be added £4.50 for additional shipping costs.
We cover Import/customs and VAT costs within our prices. However, some countries such as, but not limited to Turkey, Germany and Poland do have potential additional fees which we do not cover. If you are unsure, please check countries import fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Deliveries
For parcels requested to be delivered to a safe space. Please note, that we are not responsible for any packages being lost or stolen if you have requested your delivery to be delivered to a safe space. You will need to contact the courier directly to resolve this instance.
Lost or stolen packages
Delivery and Risk
1️⃣ Delivery Address
We will deliver your order to the delivery address provided at checkout. It is your responsibility to ensure that the address is correct and that someone is available to receive the parcel at that address.
2️⃣ Completion of Delivery
Delivery is considered complete once the goods have been delivered to the address you provided, or to a neighbour or safe place if you have specifically requested or agreed to this.
3️⃣ Passing of Risk
Once delivery is complete, the risk for the goods passes to you. This means that we are no longer responsible for any loss, theft, or damage that occurs after delivery.
4️⃣ Courier Tracking
We use tracked delivery services and provide tracking details where available. You are responsible for monitoring, tracking updates and ensuring receipt of your parcel.
5️⃣ Undeliverable Parcels
If the courier is unable to deliver the parcel and it is returned to us, we will contact you to arrange re-delivery. Additional charges may apply.
6️⃣ Claims for Non-Delivery
If you believe your order has not been delivered despite tracking showing otherwise, you must contact us within 2 days of the delivery date shown on the tracking so we can investigate.
For lost or stolen packages, you must contact us within 48 hours. Failure to do so may mean we are unable to help further, and you will need to contact the courier directly to investigate.
In the event your package has become lost during transit, we will need 3-5 work days to allow the courier to investigate.
Please don't hesitate to contact us at jedimasters@replicasabers.co.uk